Housite - Frequently Asked Questions (FAQ)

1. How can I place an order on Housite.co.uk?

  • To place an order, simply browse our website, select the desired products, and add them to your cart. Follow the checkout process, providing shipping and payment details. Once your order is confirmed, you'll receive an email with the order summary.

2. What payment methods do you accept?

  • We accept major credit and debit cards (Visa, MasterCard, Shop, American Express, Discover) as well as PayPal for secure transactions.

3. Can I modify or cancel my order after it's been placed?

  • Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. Contact our customer support at email@housite.co.uk for assistance.

4. How can I track my order?

  • Once your order is shipped, you'll receive a shipping confirmation email containing a tracking number. Use this number to track your order on the respective courier's website.

5. What is your return policy?

  • Please refer to our detailed Return and Refund Policy on our website for information on returns, exchanges, and refunds.

6. Do you ship internationally?

  • Yes, we offer international shipping. Shipping is free and delivery times vary based on the destination. You can find more details during the checkout process.

7. How do I contact customer support?

  • For any inquiries or assistance, feel free to reach out to our customer support team at Email@Housite.co.uk. We aim to respond promptly to your questions.

8. What are the delivery times

  • Dispatch time 1-3 days 
  • Uk mainland orders are 5-8 working days after dispatch
  • International 10-15 working days after dispatch 

9. Are the prices on your website inclusive of taxes?

  • Prices displayed on our website are what you pay, no additional charges.

10. How do I subscribe to your newsletter for updates and promotions? - You can subscribe to our newsletter on the website's homepage or during the checkout process. Stay informed about new products, promotions, and exclusive offers.

If you have any other questions or concerns not addressed in this FAQ, please don't hesitate to contact us at email@housite.co.uk. We're here to help!


Support: 24/7

Legal Business name: Housite

Email: Email@Housite.co.uk

Support time: 09:00 AM - 07:00 PM Monday - Friday